Port Your Existing Number

The Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it.

It is the customer's responsability to contact the losing provider after the port has completed and ask them to cancel the numbers that were ported to Bat VoIP.

BEFORE YOU START THE PORTING PROCEDURE, MAKE SURE YOU HAVE THE FOLLOWING DOCUMENTS AVAILABLE ON THE COMPUTER YOU ARE USING AT THIS TIME:

  • A scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part. Do not sign it over any lines or graphics. You also need to make sure the following conditions are met before starting a porting procedure to avoid any delay or rejection: Make sure you provide the exact information as it appear on Customer Service Record. This is usually your Service Address. Please note that the service address CAN be different from your billing address. Billing address will usually get rejected if it's not the same as your service address. If you are not sure what is the correct customer service record, please contact your current service provider before proceeding.
  • There are no outstanding disputes with your current service provider/carrier. The number(s) must be ACTIVE and in working order. Carriers will automatically REJECT numbers that have been disconnected or cancelled.
  • The number(s) must NOT be scheduled for cancellation with the current service provider. We will NOT expedite ports. We submit all port requests in a timely manner. Porting time can take from a few days to a few weeks depending on losing carrier response time and cooperation level.
  • If you request the cancellation of a port, we'll verify if the losing carrier has established an FOC day with our carrier. If there's an FOC, we will not be able to refund the fee, and an additional fee from the carrier may occur, even in the case that no FOC date has been published on our portal.
  • Please take note that a certain down time can be expected in some cases during the day of the transfer. Report any service issue excceding a day after the porting date.
  • Make sure you have no contract or special services from the current service provider that will block the porting of your number(s).
  • If you are not sure that your number(s) meet all the conditions, please contact your current provider.